The Area/Segment Lead, Service Enablement, will play a key role in realizing the Next Generation of Technical services. Through deep knowledge of their Area and/or Segment and business model, strong alignment and interlock with the Area and/or Segment service sales leadership, and strong cross-functional collaboration with all appropriate corporate/internal and external teams, the person will shape a total approach to increase the TS value proposition to our customers, partners and the Cisco field organization. The focus will be on “smart services” providing more proactive and preemptive support, on “new services” to accelerate the adoption of emerging solutions and architectures in combination with new business models and on “grow services” along “attach”, renew”, “cover”, “refresh” and “entitle” initatives. Overall goal is to increase TS relevance and penetration across their Area and/or Segment.
The person is responsible for their Area and/or Segment operational KPI’s (bookings, E:B, customer placements, CSAT, productivity, …) . Mastery of financial analysis, forecasts, business controls, budgeting, measurement and reporting, pricing analysis, etc, are critical to the person’s success.
RESPONSIBILITIES
• Take a leading role in growth of the TS business on the Area and/or Segment level and expanding the business into new services and new markets.
• Take a leading role in evolving the Business Development strategy across the Area and/or Segment.
• Develop models where Cisco and partner delivery models are combined for mutual benefit.
• Operate as the interlock between Senior Leadership team and the BDM team to ensure alignment with Cisco’s overall growth strategy.
• Take responsibility for TS largest and most complex opportunities, in coordinating a highly leveraged team of stakeholders in order to win the business.
• Provides leadership at Area TS level in order to ensure best practice sharing across theater.
• Demonstrates visionary thinking with relevance to the business growth within their specific market segment.
ENVIRONMENT
• Takes a leadership role in guiding the service portfolio and driving customer workshops and education
• Works towards objectives in conjunction with Account teams based on customer requirements.
• Receives assignments in the form of high level business or organization objectives.
• Alignment with Area service and product sales leaders, TS delivery, TS sales support,Advanced Services, and large opportunity teams
SKILLS & EXPERIENCE
• Leading without authority through Applied Knowledge Leadership.
• Regularly overachieves targets for assigned business area.
• Successful enagegement in cross-cultural projects
• Ability to analyze complex problems, develop solutions in a cross-functional team and lead to success through obstacles.
• Capable of driving highly complex deals that may leverage multiple services and technologies in order to achieve the customers’ business objectives.
• Is capable of initiating and running C"x"O level meetings independently.
• Typically requires BS/BA degree or equivalent plus 12+ years of related experience in sales or business development functions preferred.
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